Return & Exchange

At Reigns, we prioritize your satisfaction. If you’re not entirely happy with your purchase, we’ve outlined our refund and return policies to ensure a smooth process.

Eligibility for Returns

  • Items can be returned within 14 days of delivery.
  • The product must be in its original condition:
    • Unused and unworn.
    • Tags, labels, and packaging intact.
    • No signs of wear, damage, or alterations.

How to Initiate a Return

  • Contact our customer support team at support@reigns.pk or via our Returns Portal on the website.
  • Provide your order number, a description of the issue, and, if applicable, photos of the product.
  • We’ll guide you through the return process, including providing a return shipping address.

Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.
  • We recommend using a trackable shipping method to ensure your return reaches us safely.

Processing Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed within 5-7 business days and credited to your original payment method.
  • Shipping fees and COD charges (if applicable) are non-refundable.

Exchanges

  • Exchanges can be requested for size or color variations within 14 days of receiving your order.
  • All exchange requests are subject to product availability.
  • For quicker processing, you can place a new order for the desired item and request a refund for the original purchase.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery.
  • Provide photographs as proof.
  • We’ll arrange for a replacement or a full refund, including shipping costs, at no extra charge.

Non-Returnable Items

  • Products marked as "final sale."
  • Intimate apparel or items with hygiene considerations.
  • Items purchased during special promotional sales or events.

Customer Support

For further assistance, please contact us at:

We value your trust and are here to ensure a hassle-free shopping experience!